Two days workshop on
Post-Compliance Medical Device Regulations and Evolving Reporting Requirements: Complaint Handling, Medical Device Reporting/ eMDR and Recalls and their compliance with UDI's
Date: Thursday, 20 July 2017 - Friday, 21 July 2017 | Location: Minneapolis, MN | Download Workshop Brochure
Course " Post-Compliance Medical Device Regulations and Evolving Reporting Requirements: Complaint Handling, Medical Device Reporting/ eMDR and Recalls and their compliance with UDI's" has been pre-approved by RAPS as eligible for up to 12 credits towards a participant's RAC recertification upon full completion.
Course Description
This interactive one and a half day course led by Ms. Rita Hoffman, Former FDA CDRH Recall Branch Chief, who has more than 36 years' experience with the FDA will provide the participants tools to minimize risk of regulatory enforcement actions.

During the seminar, Ms. Hoffman will explain proper handling of complaints reportable or non-reportable, product complaint handling and documentation, filing for both Medical Device Reports (MDR) and eMDR, effective and appropriate communication with the appropriate regulatory agencies in the event of a recall and how UDI's factor into reporting. She will discuss, all the new FDA Guidance's that have issued in 2016 discussing FDA's thoughts on firms processes for MDR Reporting, a correction and removal action to avoid a recall crisis, including required recordkeeping, expectation from an FDA perspective on achieving regulatory compliance. In addition, she will provide key factors in implementing and maintaining compliance with the regulations from real life experiences of FDA.

Medical Device Reporting (MDR) and the implementation of the Final Rule on eMDR and recall compliance are critical to the continued survival of all device manufacturers. The FDA is continuing their efforts to issue numerous FDA Warning Letters and serious enforcement actions, including criminal & civil penalties levied on companies that failed to properly report events and take proper corrective and removal actions. Ineffective or lack of proper Complaint Handling is cited as one of the top violations in a 483 issued at time of inspection by FDA. The number of device companies having their recall classified as a Class 1 (most severe) recall has surged in the past three years. Additionally, product liability and financial risks are staggering when companies fail to properly report and take action when required. This course will provide an understanding of MDR and Final Rule on eMDRs & recall compliance and the interrelationship of Complaint Handling, CAPA and Risk Management processes. It will be beneficial to all device manufacturers and is recommended for any individuals or teams that are involved in medical device reporting (MDR) and correction & removal processes, including recalls.

Learning Objectives:
  • Understand how to comply with complicated Compliant Handling, MDR, eMDR and Recall requirements
  • Firms eMDR/ MDR reporting and FDA's handling of reports and UDI requirements for recalls
  • Company preparation in the event of a Recall, recall strategy, notification letter and communicating with the FDA
  • Minimize your risk of regulatory enforcement actions
  • Assist with the creation and maintenance of effective procedures for handling complaints, reportable events and recalls
  • Understand the relationship and interaction with other quality system elements as they relate to complaints and reportable events
  • Navigating the maze of New Draft and Final FDA’s Guidance’s with Post-compliance issues
Who will Benefit
  • Quality Assurance and Quality Control personnel responsible complaint handling and recalls
  • Regulatory and Compliance professionals responsible for FDA interactions
  • Project Managers responsible for maintenance of Complaint Handling, troubleshooting, and understanding QSR
  • Risk Managers
  • CAPA Teams
  • Complaint handling units
  • Auditors
  • Compliance officers
  • Consultants/service providers
  • Regulatory/legislative affairs professionals
  • IT department supporting complaint handling
  • Regulatory affairs reporting units

Conference Day One (8:30 AM - 5:00 PM)

Registration Process: 8:30 AM - 9:00 AM

Session Start: 9:00 AM

Introduction to class (20 min)

Complaint Handling and FDA Expectations (70 min)
  • What is a complaint?
  • Firms Responsibilities and Definitions
    • Complaint Forms
  • FDA Expectations for written procedures on complaint files
Medical Device Reporting Procedures (MDR) (60 min)
  • Understand the MDR regulation 21CFR 803
  • Definitions 21 CFR 803.3
  • MDR Procedures 21 CFR 803.17
  • Discussion on 2016 Final Guidance
  • Types of MDR reports
  • MDR reporting by firm, agents and exemptions
MDR FDA Perspective (30 min)
  • CDRH Mandatory vs. Voluntary Reporting
  • What happens to an MDR report submitted to FDA
  • Manufacturer and User Facility Device Experience (MAUDE)
    • Medical Products Safety Network (MedSun)
    • eMDR Final Rule (45 min)
    • Final Rule
    • What is eMDR System
    • Highlights of Process
    • Options
    • Steps for acceptance of submission
User Error Malfunction
  • Identifying a Malfunction
  • Malfunction -To report or not to report
  • Serious injury triggers
  • Person Qualified Makes Medical Judgment
Recalls: Definitions and Legal Authority (45 min)
  • What is a recall?
  • Legal Authority (Chapter 7, 21CFR 806)
  • Voluntary vs. Mandatory recalls
  • Definitions - Corrections, Removals
  • Reporting requirements for non-recall field actions
  • Classification system - Classifying a Recall?
  • What is different about Class 1 recall
Being Recall Ready -Proactive Steps to Avoid Crisis (45 min)
  • Internal Decision Making
  • Early warning signs
  • authority
  • Examples of Close-calls
  • Guidelines and best practices for having contingency plan in place
Evaluating Risk and Health Hazard Evaluation (HHE) (60 min)
  • Analyzing adverse event and product quality reports
  • Identifying trends, Data and factors to consider
  • Assessing need to conduct HHE
  • HHE Procedures
  • Human Factors Issues
  • Opening a CAPA to Determine Root Cause
Afternoon Wrap-up (30 min)
Conference Day Two (8:30 AM -3:00 PM)

Corrective and Preventive Action System (CAPA) (30 min)
  • What is a CAPA?
  • Essentials of and Effective System
  • Investigation and Steps to finding Root Cause
  • Root Cause Analysis
Elements of Correction and Removal Report (806.10) (50 min)
  • What must be reported
  • Construction of 806.10 Report
  • UDI information
  • How to provide Missing Information
  • Exemptions, Expanded Recall
  • Recordkeeping and Retention
Developing effective Strategies and Communicating with FDA (80 min)
  • Elements of a good Recall Strategy
  • What does the FDA expect strategy to contain?
  • Effective Notification Letter to minimize consequences
  • Knowing when to contact FDA District
  • Discussing Recall Strategy with FDA - Seeking input and support of your strategy to avoid common pitfalls
  • Issuance of Press Release and communication with customers
Notification Letters and Press Releases (45 min)
  • Firm’s Requirements
  • Common Mistakes
  • Constructing a Clearly Formatted Notification
  • Follow-up Communications
Silent Recalls vs. Product Enhancements and Enforcement by FDA (30 min)
  • Device changing environment
  • Product improvement (Repair or Modification)
  • Decision 803 or 806
Product Retrieval Issues, Effectiveness Checks and Status Reports (50 min)
  • Receiving and accounting for returned products
  • Supply chain challenges - distribution, wholesale, repackaging
  • Global recall market
  • Designing an efficient Effectiveness Checks
  • Coordination and Discussion with FDA
  • Evaluating recall effectiveness Data
  • Developing and formatting status reports
Termination of a Recall (15 min)
  • Who, how and when does termination happen
  • Exporting a Recalled Product
  • Communication between firm and District Office
  • Requesting formal closeout by FDA
Mock Recall and Wrap-up (35 min)

Rita Hoffman, RAC - Managing Partner Regs & Recall Strategies, LLC and Former FDA CDRH Recall Branch Chief

Ms. Hoffman has more than 36 years of FDA experience across the device, drug and veterinary industries. She has an intimate understanding of FDA regulatory and compliance issues from the perspective of both FDA and regulated industry. As an FDA compliance consultant, she provides clients with regulatory insight, advises on critical compliance deficiencies, performs compliance and new product audits, provides insight and guidance on recall strategies to the medical device industry, and advises on jurisdiction determinations for combination products.

Ms. Hoffman retired from the FDA in January 2011 as the Recall Branch Chief for the Center for Devices and Radiological Health (CDRH), where she was responsible for oversight and review for all medical device recalls. Ms. Hoffman held several positions including the Center for Drug Evaluation and Research (CDER) Jurisdiction Review Officer (providing guidance on drug/device product designation, combination products and co-packaging), Acting Associate Ombudsman, Small Business Liaison and was a Policy Analyst for eight years in the Office of the Commissioner. She served as co-chair of RAPS' Baltimore/Washington Metropolitan Area Chapter for 2-terms, and in 2008 was presented with the Special Recognition Award by RAPS.

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Minneapolis, MN


Aloft Minneapolis,

900 Washington Avenue South Minneapolis,

MN 55415

Local Attractions :
Mill City Museum

Mill City Museum is the worldâ??s largest flour mill, located on the historic Mississippi Riverfront. The gallery highlights shows about the historical backdrop of Minneapolis, flour processing machinery, a water lab and a banking lab. The centrepiece of the display is the multi-story Flour Tower, where guests sit in the cab of a cargo lift and are taken to various floors of the building, each intended to resemble a story in a working flour mill. Here, guests of any age find out about the interlaced histories of the flour business, the waterway, and the city of Minneapolis. Mill City Museum started an outside show arrangement named "Mill City Live" in the late spring. The shows are held in the historical centre's Ruin patio and highlight Twin Cities groups of different kinds.
Minnehaha Falls

Minnehaha Falls is located in Minnehaha Park, which is the largest city park in Minneapolis Minnesota and lies within the shores of the Mississipi River. The recreation center incorporates outing zones, trails, sculpture and the 53 foot falls. The attractive feature of the park, Minnehaha Falls, was a pioneer photographed site in Minnesota that illustrates transportation, spearheading, and architectural themes. The 167-acre of land stop is isolated into two principle divides: A bridge just above the falls, and trails that go down into the gorge on both sides, and another bridge below the falls, that trails continue along the creek. The creek goes through the upper area and after it drops at the falls, it flows through the lower glen for another three-fourths of a mile.
Guthrie Theater

The Guthrie Theater located in Minneapolis, Minnesota, United States. The Guthrie's outline emerged out of Ralph Rapson's work with the Walker Art Center, and ideas the Walker was thinking about for a little assembly hall close to their gallery. The Guthrie Theater, established in 1963, is an attractive center for theater execution, creation, instruction, and expert preparing in Minneapolis, Minnesota. The outside of the building's dividers are canvassed in extensive boards which show an expansive wall painting of photos from past plays visible clearly during the night.
Cedar Lake Park

The Cedar Lake Park Memorial Grove is located to the northeast shores of Cedar Lake and one of the Chain of Lakes within the city of Minneapolis, Minnesota. The north side is covered by the Cedar Lake Trail and the BNSF Railway. The lake has a region of 169 acres of land (0.26 sq mi) and a most extreme profundity of 51 feet (16 m). The Cedar Lake Park is maintained by lake park association and the board of Minneapolis park. It has three separate ways: one for walkers, one for westward bicyclists and skaters, and another for eastward bicyclists and skaters each being around 2 miles in separation by the lake. Cedar Lake is likewise well known for paddling and swimming, with three authority swimming shorelines. Striking is "Hidden Beach", authoritatively named East Cedar Beach, situated on the upper east side of the lake.
Washburn Park Water Tower

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Eloise Butler Wildflower Garden and Bird Sanctuary

The Eloise Butler Wildflower Garden is home to more than 500 plant species and 130 bird species plus guided & self-guided tour trails. This 15-acre sanctuary is the oldest and provides one of the best birding spots for the whole Twin Cities area. The overall maintenance of the 15-acre botanical garden has been undertaken by the Minneapolis Park and the Board of recreation. The wildflower plant incorporates a 2/3-mile winding pathway, provincial entryways, footbridges, and a birding porch.
Minneapolis Sculpture Garden

The Minneapolis Sculpture Garden is an 11-acre (4.5 ha) park in Minneapolis, Minnesota, in the United States. It is one of the biggest urban model gardens in the nation, with 40 lasting craftsmanship establishments and a few other impermanent pieces that are moved in and out intermittently. The iconic of the garden is the Spoonbridge and Cherry which showcases the Walker Art Center's renowned collection. The Minneapolis Sculpture Garden is one of the royal gems of the city's park framework, joining two of Minnesota's most valued assets-its greenspace and its social life.
Walker Art Center

The Walker Art Center is one of the Minneapolis, Minnesota arts center dedicated to the contemporary visual, performing and moving image arts. It's one of the most-visited modern and contemporary art museums in the United States. The collection of contemporary art pieces includes books, costumes, drawing, media works, paintings, photography, prints, and sculpture. The Visual Arts program has been a part of the Walker Art Center since its founding. The Walker Art Center maintains a professional, in-house design and editorial department to fulfill its various communication needs. Located on a 17-acre urban campus, the Walker Art Center's 260,000 square foot, 8-story building encompasses 10 art galleries along with a cinema, theater, shop, restaurant, and cafe, along with other special events spaces and lecture rooms.