Two days workshop on
Mastering Management: The Ultimate Problem-Solving Workshop
Date: Thursday, 14 September 2017 - Friday, 15 September 2017 | Location: Boston, MA | Download Workshop Brochure
Course Description
Finding yourself as a manager over-stressed, over-worked, over-scheduled and out of your mind? Meetings going too long with no agenda? Having trouble managing 'difficult people'? Can't get everyone to gel as a team? Frustrated by how much wasted time and effort you endure managing poor performers? Can't get a handle on managing millennial? Team too widely-distributed and out of control? Are you facing other challenges that at times seem unsolvable?

In case you answered "yes" to any of these questions, then this workshop is for you!

Once you register, so our instructor-facilitator can get to know you and start to understand what you are dealing with day-to-day, you'll receive a survey and we'll schedule a phone call. That's right: no 'talking heads' here. Chris DeVany will connect with you directly, to ensure that your learning experience is customized, that your problems and questions are addressed, and that you will emerge from our workshop with a Manager's Action Plan you can implement immediately. No cookie-cutter approaches allowed here!

Learning Objectives
By participating in our workshop, you will be equipped to more effectively understand and practice:
  • How understanding your and others' behavioral tendencies will help you manage more effectively
  • How your roles and responsibilities impact your ability to manage
  • Why correlating your direct reports' knowledge, skills, abilities and competencies with their performance will influence how you manage them
  • Where to adjust your approach based on an individual's performance capabilities
  • The range of communication skills you need to manage effectively, especially active listening, constructive feedback, conflict resolution and coaching (you'll be given opportunities to practice your skills in groups with peers)
  • Managing and evaluating performance
  • Mastering time management and the tools which help you every minute of every day
  • Managing millennial
  • Managing through chaos, setting priorities and making effective decisions under pressure
  • How to build a high-performance team in 90 days
  • Where proven customer relationship management techniques, when taught to everyone on your team, can help everyone grow more and more profitable working relationships
  • Keys to bringing in every project on time and on budget
  • Tools to Win-Win Negotiations
  • How to manage people and your team "virtually" and effectively in multiple locations
What else? Oh, that's right: bring any pressing and recently emerging problems you are having trouble solving!

Who will Benefit
  • Executives
  • Vice Presidents
  • Directors
  • Managers
  • Team Leaders

Day One: Management Foundations (8:30 AM - 4:30 PM)

(8:30 a.m. - 9:00 a.m.: Registration Process)

Session Start: 9:00 AM

Welcome and Introductions (9:00 - 9:15)

Understanding Human Behavior: Dominant, Influencing, Steady and Cautious Behavioral Tendencies (Disc) (9:15 - 10:30)

Break (10:30 - 10:45)

The Manager: Roles and Expectations (10:45 - 11:30)
  • Management Duties and Competencies
  • Leadership and Management
  • Management and Problem-Solving
The RSI Model for Problem Solving (11:30 - 12:00)
  • Relating
  • Strategizing
  • Implementing
Working Lunch (12:00 - 1:00)
  • What are your biggest management challenges? (Table discussion)
The Human Performance Equation: Addressing Your Biggest Management Challenges (1:00 - 2:00)
  • Knowledge
  • Skills
  • Abilities
  • Competencies
Manager-Direct Report Interactions (2:00 - 2:30)
  • Prepare, Conduct, Follow-Up
  • Performance Management
  • Abilities
  • Coaching
Break (2:30 - 2:45)

RSI in Action - Conversation Tools (2:45 - 3:15)
  • Clarifying and Confirming
  • Constructive Feedback and Hitchhiking
The Effective Manager's Communication Skills Toolbox: Managing Performance (3:15 - 4:15)
  • Active Listening
  • Constructive Feedback
  • Resolving Conflicts
  • Successfully Managing Difficult People: How to Deal Effectively With All 5 Different Types
  • Coaching and Mentoring
Action Planning from Day One (4:15 - 4:30)
  • What is your Manager's Action Plan based on today's discussions?
Day Two: Taking Our Management Skills to the Next Level (8:30 - 4:30)

Performance Improvement and Quality Improvement (8:30 - 9:00)
  • Plan, Do, Check, Act
  • Plan, Do, Study, Act
  • An Integrated Approach
  • Balanced Scorecard
Delegating/Performance Planning (9:00 - 9:30)
  • Independent
  • Dependent
  • Interdependent
  • Performance Reviews
  • Career Development
Coaching - Part One (9:30 - 10:00)
  • Coaching With RSI
  • Coaching II - On-The-Job Training
Break (10:00 - 10:15)

Coaching - Part Two (10:15 - 12:00)
  • Group Interactions (roundtable and large group discussions)
  • Goal Setting / Program Evaluation
Working Lunch (12:00 - 1:00)
  • Discussion: What are your greatest challenges for managing your time effectively? (table discussion)
Working Smarter Every Day - Time and Task Management Tips and Tricks (1:00 - 2:30)
  • Changes and Choices
  • Tools & Rules for Managing Your Time
  • Prioritizing and Planning
  • Moving Towards True Effectiveness
Break (2:30 - 2:45)

The Manager's Toolbox: All Those "Tricky Problems" And How to Solve Them (2:45 - 4:15)
  • Managing Millennial
  • "Difficult" People: One More Check-In
  • Managing Through Chaos: Tools, Tips and Techniques to Set Priorities and Make Effective Decisions Under Pressure
  • How to Build a High-Performance Team in 90 Days
  • Customer Relationship Management: Mastering Profitable Relationships!
  • Project Management Essentials: The 8 Keys To Bring Every Project In On Time and On Budget
  • Mastering Negotiation Skills: Win-Win Tools to Advance Your Business Objectives
  • Virtual Team: Managing People Even More Effectively In Multiple Locations
Action Planning from Day Two and Our Workshop (4:15 - 4:30)
  • What is your Manager's Action Plan based on today's discussions?
  • What is your Manager's Action Plan from our Workshop? (Days One and Two)

Christopher R. DeVany - President and CEO at Pinnacle Performance Improvement Worldwide

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His McGraw-Hill book, “90 Days to a High-Performance Team,” is replete with hands-on tools, templates and checklists which managers use effectively to improve performance.

Register yourself for this brainstorming session Now . You can do single registration or group or register via P.O/Check or Wire.

Register Online
Single Registration
Special Group Discount
2 Attendees - Get 10% off
3 to 5 Attendees - Get 20% off
5+ Attendees - Get 30% off
Your registration fee includes the workshop, all course materials and lunch.
Register by P.O. / Check / Wire Transfer
Excited to join the workshop on "Mastering Management: The Ultimate Problem-Solving Workshop" then register for the same by P.O. / Check / Wire Transfer. Call us Toll Free at (510)-857-5896 for any registration related assistance.

If you are Paying by Check:
Checks should be payable to Holkoi LLC and mailed to:
38780 Tyson Lane Suite 210 Fremont
California 94536, USA

Wire Transfer:
If you wish to pay by wire transfer. Call us toll free on 510-857-5896
Need Help!
In case you find difficulty in registering, availing the discount or need further information regarding the workshop, please feel free to contact our customer support team at (510)-857-5896 or send an email to We will help you.
Terms & Conditions to Register for the Workshop
Your registration for the workshop is subject to following terms and conditions. If you need any clarification before registering for the workshop call us at (510)-857-5896 or email us at

Payment Process
Payment is required 2 days before the date of the conference. We accept American Express, Visa and MasterCard. Make checks payable to HOLKOI LLC. (our parent company)

If you are paying by check, the check should be payable to Online Compliance Panel and mailed to: 38780 Tyson Lane Suite 210 Fremont California 94536
The registration fee includes: The workshop; all related course materials; tea/coffee and lunch on both the days

Cancellations and Substitutions
For online registration, use your American Express, Visa or MasterCard.

In case you find difficulty in registering, call us at (510)-857-5896 or sent an email to We will help you to register hassle-free.

Any cancellation request received at least 10 calendar days prior to the start date of the event will receive a refund with a $200 administration fee deduction. No cancellations will be accepted - nor refunds issued - within 10 calendar days from the start date of the event.

On request (before the commencement of the workshop) a credit for the amount paid minus administration fees ($200) will be transferred to any future Online Compliance Panel event and a credit note will be issued. Substitutions may be made at any time.

Onsite registrations are also possible. However we accept only credit card payments and check payments. Conference material will be issued on the spot depending on the availability. In case it is not available we will send the material by post after the conference is over. In the event, Online Compliance Panel cancels the workshop; the company is not responsible for any airfare, hotel, other costs or losses incurred by registrants. Some topics and speakers may be subject to change without notice.

Conference Photograph / Video
By registering and attending Online Compliance Panel workshop, you agree to have your photographs or videos taken at the conference venue and you do not have any objections to Online Compliance Panel using these photos and videos for marketing, archiving or any other conference related activities. You agree to release Online Compliance Panel from any kind of claims arising out of copyright or privacy violations.

Documents to Carry
Online Compliance Panel will issue an electronic event pass to each registered candidate once the registration is confirmed. Please bring the pass to the venue of the event.

Boston, MA


Local Attractions :
Freedom Trail

The Freedom Trail leads you to 16 of the city's principal historic monuments and sites covering Old Granary Burying Ground, King's Chapel Burying Ground, Old South Meeting House (where the ringing speeches of patriots spawned the Boston Tea Party), and the Old State House. This is Boston's oldest public building and the site of the Boston Massacre.
Museum of Fine Arts Boston

This is one of the leading museums in the country. The Boston Museum of Fine Arts excels in its ancient Egyptian treasures, collections of Impressionist paintings, Asian and Persian fine arts, and major works from ancient Greece and the Middle East. Other popular museums in Boston are: Isabella Stewart Gardner Museum, Museum of Science, John F. Kennedy Presidential Library and Museum and the Children's Museum.
Faneuil Hall

Faneuil Hall (cradle of liberty) was built as a market hall built in 1740-42. Market stalls occupy the ground floor. The council chamber on the upper hall was the meeting place for revolutionaries in the 18th and 19th centuries. On its fourth floor lies the Ancient and Honorable Artillery Museum, which displays uniforms, weaponry, and paintings of significant battles. Quincy Market, North Market, and South Market are situated next to the Faneuil Hall Marketplace.
Fenway Park

Fenway Park is the most fabulous sports complexes in the country. The home of the Boston Red Sox exactly the same as it did when it opened on April 20, 1912. Main features are the 37-foot green wall. Because the park holds a least seating capacity of 33,871 spectators there is always a scarcity of tickets for the major leagues.
Beacon Hill

The south side of Beacon Hill has been the home of Boston's "old money" families, popularly known as "Brahmins." It is one of the most beautiful neighborhoods. Author Louisa May Alcott lived here from 1880 to 1888. The north side of Beacon Hill includes a sizable African American community, since the early 19th century.
Harvard Square and Harvard Art Museums

Harvard University, the oldest institution of higher learning in the United States was founded in 1636. Near to Harvard Yard is the Renzo Piano-designed home of the Harvard Art Museums, which includes three formerly separate collections, each of which is ranked high as major U.S. art museums. The Arthur M. Sackler Museum has some of the best Chinese bronzes as well as Chinese jade, Indian art, Japanese prints and Greco-Roman antiquities, particularly vases and sculptures.
Copley Square

The main architectural highlight here is the Trinity Church, a red sandstone building also known as Richardson Romanesque. Facing it, across a grassy lawn, is the Boston Public Library, the first publicly funded lending library in the country founded in 1848. Just beyond the Prudential Center is a 52-story tower, wherein you can visit the Skywalk observation deck for 360-degree view of Boston and its surroundings.
New England Aquarium

The New England Aquarium has more than 20,000 fish and aquatic animals among over 550 species. The artificial coral reef in the aquarium houses a large variety of tropical fish and underwater life including sharks, turtles, and moray eels. Outside the aquarium, visitors can watch harbor seals play, perform, and live in their enclosed habitat.