Toxic Personalities at Work: How to Confront and Manage Effectively

Duration: 90 Minutes
In this webinar Catherine Mattice will teach you how to identify the toxic personalities lurking in your workplace while providing practical strategies on how to address the issues they can cause.
Toxic Personality in the workplace
Product ID: 509903
Every office has at least one: The employee with the toxic personality, the person who manages to bring down everyone else on a daily basis. There are many variations:
  • Downer Dave, who has a perennial storm cloud over his head (and manages to get everyone else emotionally drenched, too)
  • Slacker Simon, who puts in a solid 46 minutes of real work every business day
  • Gossipy Gussie, who is a veritable font of information-and misinformation—shared in sneaky whispers and asides
  • Martyr Myrtle, who is doing just fine, thank you, despite her grievously unfair lot in life that she is happy to discuss at length on a daily basis
  • Blowup Bob, who has a hair-trigger temper and a tendency to yell. A lot
  • Complainer Cate, who never met a task she was excited or positive about
Objectives of the Presentation
You’ll learn how to:
  • Identify various types of toxic behaviors in your employees
  • Use a 3-step conversation tool to talk with the toxic person about their behavior and its effects on others
  • Provide coaching using a proven method
  • Clearly define expectations for how the toxic behavior must change
  • Maintain emotions and control frustrations
  • Set boundaries in a respectful and professional way
  • Understand and abide by legal limits around ADA-protected and other employees, maintaining required accommodations if any
  • Document interactions and set a timeline for goals achieved
  • Provide rewards for change, or penalties if no progress is made
  • And much more!
Why Should you Attend
Regardless of the particular type you’re dealing with, he or she is taking a toll on your workplace. A recent study of 1,000 employees from leadership consulting firm Fierce revealed that toxic colleagues both increase stress and decrease job satisfaction. But most workplaces never address the problem directly.

While you may be reluctant to act for fear of triggering an argument—or, worse, a lawsuit— failing to rectify the problem of the toxic employee can create lasting damage to your workplace morale, productivity, and employee retention.

Who will Benefit
  • Leaders, managers, and supervisors
  • Human resource professionals
  • Talent development professionals
  • Counselors
  • Coaches
  • HR Managers
  • HR Generalists
  • Operations Managers
  • Compensation Professionals
  • Managers with HR responsibility
  • Any Professional who establishes goals/performance targets or who has accountability for operational outcomes
$200
Recorded Session for one participant
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How it works
Live Session - How it works
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  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Catherine Mattice Zundel MA, SPHR, SHRM-SCP is the President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her works got published in a variety of trade magazines and has appeared several times on national affiliates of FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and MSNBC.com. Catherine is the past-President of the American Society of Training & Development (ASTD), San Diego Chapter, and an adjunct at the National University and Southwestern College. In his book foreword, Ken Blanchard called her book, "BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work," as the most comprehensive and valuable handbook on the topic.
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