The Lost Art of Civility and Cooperation in the Workplace: How to Get Control of Rudeness and Conflict

Duration: 90 Minutes
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This session will focus on recognizing the issues of incivility and a lack of cooperation in our workplace, determining what you can do to fix it, and how to deal with those who refuse to get on board. Have we forgotten the art of civility and cooperation in the workplace? Is avoiding disruptive conflict at work a lost cause? Why are we always talking about "Us vs. Them" instead of focusing on "We"?
Civility and Cooperation in the Workplace
Product ID: 508308
Civility, cooperation, trust, respect. It's hard to run a business without these characteristics, but they are becoming harder and harder to bring out in our employees. Everyday we are bombarded with our side and your side, right and left, my way or the highway. As recent as 2016, even the National Labor Relations Board took issue with employee handbooks that had a workplace conduct policy that promoted efficiency, productivity and cooperation. Unfortunately, this can have a devastating impact on our productivity, effectiveness, safety and more. What has happened to our society and our workplaces?

Objectives of the Presentation
  • Understand how to evaluate your organization for civility and cooperation issues
  • Learn how to set the expectations for a cooperative workforce
  • Find ways to deal with rudeness
  • Identify ways to deal with actively disengaged employees
  • Learn how to promote healthy conflict and how it can improve a workplace
  • Recognize how emotional intelligence, or a lack thereof, is a driver in workplace issues
  • Come to a realization that we shouldn't just try to win the issue, but rather solve the problem
Why Should you Attend
It is critical that HR professionals and company management understand the impact that a lack of cooperation and incivility can have on the workplace. These negative behaviors can increase safety concerns and turnover, reduce efficiencies and innovation, and cause dissatisfaction among leaders and employees. This training session will focus on combating these issues. It will also provide ways for employers to promote healthy conflict, honest conversations, civility, respect, cooperation and engagement among the workforce.

Areas Covered
  • Identifying conflict
  • Identifying what you can and cannot put in your employee handbook about a civil workplace
  • Understand why workplace attitudes have changed and what we can do about it
  • Learn how to act in a civil manner in an uncivil environment
  • Realize that we don't need to win the battle and instead should focus on solving problems
  • Understand the difference between engaged and disengaged employees and how to get more of them on your side
Who will Benefit
  • Managers
  • Team Leaders
  • Supervisors
  • HR professionals
  • Office managers
  • Safety managers
  • Employee relations
  • Small business owners
$300
Recorded Session for one participant
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Chad Sorenson is the President and founder of Adaptive HR Solutions, LLC and has over 20 years of diverse business, communications and human resource experience.

He works with companies that range from 5 to 1,200 employees and focuses on leadership development, manager training, employee performance management and employer compliance in industries such as healthcare, manufacturing, construction trades, and professional services organizations. Prior to founding Adaptive HR Solutions in 2008, Chad has been Vice President, Director and Manager of Human Resources for several companies in the Jacksonville area.

He is certified as a SHRM-Senior Certified Professional and a Senior Professional in Human Resources. Chad serves on the Executive Committee as the Treasurer for the HR Florida State Council, which has over 14,000 members statewide. He is also the Immediate Past President of SHRM Jacksonville having served as President for 2015 and 2016. Chad regularly speaks to other SHRM Chapters and business associations across the state on topics such as leadership development and employee engagement.

Chad is an Eagle Scout and a graduate of Morningside College in Sioux City, Iowa. The keys to his success are Devotion to God, Dedication to Family, Continuous Service, Lifetime Learning, and Always Remembering to Laugh.
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