Supply Chain that Drives and Meets e-Commerce Customer Expectations

Duration: 60 Minutes
Manufacturers and retailers, ask yourself--do you have an option to compete in omnichannel, especially e-commerce? Do you have the required supply chain? Can you afford not to change? Lines are being drawn as to leaders and laggards. Where are you? Where do you want to be? If you want to compete successfully, then attend. 3PLs and logistics providers do you understand what is happening and what you must do to compete?
Supply Chain Management
Instructor: Thomas W. Craig
Product ID: 505545
Objectives of the Presentation
  • The scope and size of e-commerce, both B2C and B2B
  • Amazon, the Amazon Effect, and Being Amazoned
  • The new reality of selling and the new reality of supply chain management
  • Customer expectations
  • What is required with supply chain management for e-commerce and satisfying customer expectations
  • Supply chain essentials
  • How to start transforming your supply chain
Why Should you Attend
Retailing has been turned upside down from e-commerce which is driven by meeting customer expectations with order-delivery velocity. Manufacturers, because of retail challenges, are facing their own needs to sell online. Success with customer expectations is driven by supply chain management-not the same old supply chain used for store retailing. Not the same old supply chain for manufacturers shipping to warehouses.

Manufacturers are not immune from what is happening. E-commerce is creating a disintermediation with retailers' role between manufacturers and end-customers. This is for those to sell to and service customers who purchase online-B2C. It is also for those who sell B2B, a large e-commerce activity, where customers want the kind of order-delivery velocity that consumers receive. 3PLs and other logistics providers must understand what is happening. It is redefining their role in this new supply chain.

Supply chain transformation is happening across the world. Learn about the new Supply Chain Management and what it is about. The new realities of selling to end-user customers and, more importantly, having the supply chain to do it are not optional. Having the New Supply Chain is required. What the New Supply Chain is. It is about much more than Last Mile and fulfillment. Key elements. Where to start with transforming.

Who will Benefit
  • Retail executives-operations, finance, marketing, supply chain management
  • Manufacturing executives-operations, finance, supply chain management
  • 3PLs and logistics provider executives
$300
Recorded Session for one participant
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Instructor Profile:
Tom is a leading supply chain and logistics consultant. He has real-world logistics and supply chain experience. His experience and capabilities are cutting-edge and bring authority and domain expertise to clients. Disruption and chaos are creating change, transformation, risk, and opportunities that Tom understands.

E-commerce success and meeting customer expectations are driven by the New Supply Chain. Manufacturers and retailers are dealing with a new selling reality and the new supply chain reality. Transformation.

There is a global supply chain revolution crossing industries and markets. It is requiring change. Inventory velocity. International Lean. Time compression. Extend supply chain upstream. Metrics. Process. Technology. Outsourcing. Supply chain complexity. Integration. Risk assess. More.

He also provides consulting for 3PLs and logistics service providers. The Amazon Effect and technology are redefining logistics and the role of providers. He works with logistics firms to develop strategy, present value, and create position in a dynamic, changing world.

Tom has written over 90 articles on supply chain management and logistics that have appeared worldwide--many are posted at the LTD Management website. In addition, he has spoken at conferences worldwide and conducted a master class program in supply chain management in China. He is on the advisory board of the Logistics & Supply Chain Management Society in Singapore.

He has an MBA from Penn State University, which is the leading supply chain program in the U.S.
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