Techniques for Navigating Challenging Conversations at Work

Duration: 60 Minutes
Difficult conversations between managers and employees are oftentimes dreaded. There are techniques that can be used to help in these challenging times. Knowing the right techniques can help you approach the conversation with confidence. Many people will avoid or put off a necessary conversation hoping that they will not have to ever have it, however, the issues will most likely not go away and they will have to be addressed at some point.
Difficult Conversations with Employees
Instructor: Cynthia Wallace
Product ID: 508781
This webinar will provide you with tools and techniques to help you achieve more effective communication at work. If you want to learn how to create more favorable outcomes by using effective tools and techniques in difficult conversations then this webinar is for you.

Objectives of the Presentation
  • How to turn a difficult conversation into an enhancing time of communication
  • Tools and techniques that can be used during challenging conversations
  • Preparation for a challenging conversation (Timing and finding and verifying facts)
  • Preparing what is to be said and how to present it
  • Having the conversation
  • Reflect and follow-up
Why Should you Attend
This training will provide an opportunity to learn about specific tools and techniques that can be used in navigating challenging conversations at work. Knowing the right tools to use will empower the individual and give them the confidence needed to create an environment that encourages a productive and successful outcome.

Areas Covered
  • Turning difficult conversations into productive communication
  • Tools and techniques that can be used during difficult conversations
  • Pre-conversation preparation
  • Investigate and verify the facts
  • Setting the appropriate time and place for the conversation
  • Prepare what is to be said and how to present it
  • Creating a positive atmosphere with no distractions
  • Tone of voice, body gestures and eye contact
  • Emotions and attitude
  • Accountability and making sure expectations are understood
  • Evaluating and follow-up
Who will Benefit
  • Leaders
  • Managers
  • Supervisors
  • Doctors
  • Nurses
  • Teachers
  • Principals
  • Superintendents
  • CEOs
  • Directors
Topic Background
Managers and supervisors will not be able to escape difficult conversations with employees. There will always be things that come up at work that will require a challenging conversation. How the leaders handle these difficult conversations will help to create either a positive or negative environment. Through the appropriate use of skills, tools, and techniques, the leader can help to create a positive work environment.

$300
Recorded Session for one participant
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Cindy Wallace received her bachelor's degree in Psychology from Barclay College in 2010 and went on to obtain her Master's degree in General Psychology from Grand Canyon University in 2012. She graduated in the top 10% of her class and is a member of Alpha Chi which is an academic honor society that promotes and honors academic excellence and exemplary character. Most recently, she completed a certificate program in Industrial and Organizational Psychology which provided opportunities for experience in creating presentations in the field. She has had over twenty years of experience in marketing and customer service. She has worked for Sudden Impact Marketing since July of 2010 and is looking forward to providing accurate, up-to-date information through training sessions with Online Compliance Panel.
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