Mastering Vital Management Skills to be a Successful Leader
Two days workshop on
Mastering Management: The Ultimate Problem-Solving Workshop
Coming soon.. Please contact customer care for new schedule at +1-510-857-5896
Course Description
Finding yourself as a manager over-stressed, over-worked, over-scheduled and out of your mind? Meetings going too long with no agenda? Having trouble managing 'difficult people'? Can't get everyone to gel as a team? Frustrated by how much wasted time and effort you endure managing poor performers? Can't get a handle on managing millennial? Team too widely-distributed and out of control? Are you facing other challenges that at times seem unsolvable?

In case you answered "yes" to any of these questions, then this workshop is for you!

Once you register, so our instructor-facilitator can get to know you and start to understand what you are dealing with day-to-day, you'll receive a survey and we'll schedule a phone call. That's right: no 'talking heads' here. Chris DeVany will connect with you directly, to ensure that your learning experience is customized, that your problems and questions are addressed, and that you will emerge from our workshop with a Manager's Action Plan you can implement immediately. No cookie-cutter approaches allowed here!

Learning Objectives
By participating in our workshop, you will be equipped to more effectively understand and practice:
  • How understanding your and others' behavioral tendencies will help you manage more effectively
  • How your roles and responsibilities impact your ability to manage
  • Why correlating your direct reports' knowledge, skills, abilities and competencies with their performance will influence how you manage them
  • Where to adjust your approach based on an individual's performance capabilities
  • The range of communication skills you need to manage effectively, especially active listening, constructive feedback, conflict resolution and coaching (you'll be given opportunities to practice your skills in groups with peers)
  • Managing and evaluating performance
  • Mastering time management and the tools which help you every minute of every day
  • Managing millennial
  • Managing through chaos, setting priorities and making effective decisions under pressure
  • How to build a high-performance team in 90 days
  • Where proven customer relationship management techniques, when taught to everyone on your team, can help everyone grow more and more profitable working relationships
  • Keys to bringing in every project on time and on budget
  • Tools to Win-Win Negotiations
  • How to manage people and your team "virtually" and effectively in multiple locations
What else? Oh, that's right: bring any pressing and recently emerging problems you are having trouble solving!

Who will Benefit
  • Executives
  • Vice Presidents
  • Directors
  • Managers
  • Team Leaders

Day One: Management Foundations (8:30 AM - 4:30 PM)

(8:30 a.m. - 9:00 a.m.: Registration Process)

Session Start: 9:00 AM

Welcome and Introductions (9:00 - 9:15)

Understanding Human Behavior: Dominant, Influencing, Steady and Cautious Behavioral Tendencies (Disc) (9:15 - 10:30)

Break (10:30 - 10:45)

The Manager: Roles and Expectations (10:45 - 11:30)
  • Management Duties and Competencies
  • Leadership and Management
  • Management and Problem-Solving
The RSI Model for Problem Solving (11:30 - 12:00)
  • Relating
  • Strategizing
  • Implementing
Working Lunch (12:00 - 1:00)
  • What are your biggest management challenges? (Table discussion)
The Human Performance Equation: Addressing Your Biggest Management Challenges (1:00 - 2:00)
  • Knowledge
  • Skills
  • Abilities
  • Competencies
Manager-Direct Report Interactions (2:00 - 2:30)
  • Prepare, Conduct, Follow-Up
  • Performance Management
  • Abilities
  • Coaching
Break (2:30 - 2:45)

RSI in Action - Conversation Tools (2:45 - 3:15)
  • Clarifying and Confirming
  • Constructive Feedback and Hitchhiking
The Effective Manager's Communication Skills Toolbox: Managing Performance (3:15 - 4:15)
  • Active Listening
  • Constructive Feedback
  • Resolving Conflicts
  • Successfully Managing Difficult People: How to Deal Effectively With All 5 Different Types
  • Coaching and Mentoring
Action Planning from Day One (4:15 - 4:30)
  • What is your Manager's Action Plan based on today's discussions?
Day Two: Taking Our Management Skills to the Next Level (8:30 - 4:30)

Performance Improvement and Quality Improvement (8:30 - 9:00)
  • Plan, Do, Check, Act
  • Plan, Do, Study, Act
  • An Integrated Approach
  • Balanced Scorecard
Delegating/Performance Planning (9:00 - 9:30)
  • Independent
  • Dependent
  • Interdependent
  • Performance Reviews
  • Career Development
Coaching - Part One (9:30 - 10:00)
  • Coaching With RSI
  • Coaching II - On-The-Job Training
Break (10:00 - 10:15)

Coaching - Part Two (10:15 - 12:00)
  • Group Interactions (roundtable and large group discussions)
  • Goal Setting / Program Evaluation
Working Lunch (12:00 - 1:00)
  • Discussion: What are your greatest challenges for managing your time effectively? (table discussion)
Working Smarter Every Day - Time and Task Management Tips and Tricks (1:00 - 2:30)
  • Changes and Choices
  • Tools & Rules for Managing Your Time
  • Prioritizing and Planning
  • Moving Towards True Effectiveness
Break (2:30 - 2:45)

The Manager's Toolbox: All Those "Tricky Problems" And How to Solve Them (2:45 - 4:15)
  • Managing Millennial
  • "Difficult" People: One More Check-In
  • Managing Through Chaos: Tools, Tips and Techniques to Set Priorities and Make Effective Decisions Under Pressure
  • How to Build a High-Performance Team in 90 Days
  • Customer Relationship Management: Mastering Profitable Relationships!
  • Project Management Essentials: The 8 Keys To Bring Every Project In On Time and On Budget
  • Mastering Negotiation Skills: Win-Win Tools to Advance Your Business Objectives
  • Virtual Team: Managing People Even More Effectively In Multiple Locations
Action Planning from Day Two and Our Workshop (4:15 - 4:30)
  • What is your Manager's Action Plan based on today's discussions?
  • What is your Manager's Action Plan from our Workshop? (Days One and Two)

Christopher R. DeVany - President and CEO at Pinnacle Performance Improvement Worldwide

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His McGraw-Hill book, “90 Days to a High-Performance Team,” is replete with hands-on tools, templates and checklists which managers use effectively to improve performance.