Managing Difficult People and Dealing with Conflict in the Workplace

Duration: 90 Minutes
flat 40% off on this webinar use promo code
Working together today is far more complicated than it had been years ago. Not only we are working with our classmates and neighbors, but we are also working with people of different ages, genders and cultures who come to us from all over the world.
Workplace Conflict and Difficult People
Product ID: 507901
In addition to these differences, we have personality and character differences - some of which can be quite toxic.

So this webinar will focus on how to deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it leads to positive outcomes, both for the people involved and the organization.

Objectives of the Presentation
  • Recognize differences due to external factors and how they lead to conflict
  • Dealing effectively with difficult people
  • Explore new ways to interview and investigate
  • Discover alternative methods to handle disputes
  • Recognize which type of intervention to use in which kind of situation
  • Identify the differences in the major types of Alternative Dispute Resolution (ADR)
Why Should you Attend
This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions.

In addition, the course introduces you to more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation and Conciliation.

Areas Covered
  • You will explore different types of personalities, styles of thinking, and forms of interaction
  • You will discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter
  • You will learn to identify types of conflict resolution and when it is best to use each type
  • You will recognize when it is necessary to refer the dispute to professionals
Who will Benefit
  • HR Professionals
  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Managers
  • Project Managers
  • Operation Managers and Supervisors
  • Team Leaders
  • HR Heads
  • HR Managers
  • Senior HR leaders
  • Chief Learning Officer
  • Directors
  • Supervisors and managers at all levels as well as those wishing to become managers
$300
Recorded Session for one participant
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  $450.00 Training CD
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development and O-D consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology - and some economics and law as well.) This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.

As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond's clients range from boards of directors and upper management to support staff in many industries, both public and private. This includes small business and professional practices, corporations, associations, service/charity organizations and government agencies (including police and fire.) She works with individuals, teams and large groups. Dr. Diamond trains Boards of Directors and teaches several courses to board members and those striving for board appointments.

She is well known for her skill in large and small group process, including workshops in strategic planning, change management, conflict resolution, system streamlining, communication, management of people and projects, as well as board of directors development, committee and team training.

Her executive consulting/coaching and mentoring of individuals includes helping new CEOs grow into their position and learn how to create and work with executive teams, stakeholders, and others in their organization.

Dr. Diamond taught a wide range of MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/ Negotiation, Marketing and Leadership and others. She also taught a series of Psychology courses to graduate and undergraduate students.
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