How to Remain Cool and Collected in Challenging Conversations

Duration: 60 Minutes
It is not always easy to stay calm and engaged when discussions get heated. Learn techniques to use during difficult conversations. Learn how to keep the focus on the bigger picture. Learn how to keep a heated conversation constructive.
How to Communicate Effectively
Instructor: Cynthia Wallace
Product ID: 502307
Objectives of the Presentation
  • Staying calm
  • Reacting appropriately
  • The battle plan - 4 stages
  • Recognizing emotional triggers
  • Controlling your emotions
  • Understanding communication styles
  • Strategies for staying calm
  • Learn how to come to a resolution
Why Should you Attend
Learning how to react appropriately in a difficult conversation will reinforce your credibility and respectability. This webinar will help you prepare for those difficult conversations that will inevitably arise. You will learn how to develop a plan of action that will work for you. You will learn how to recognize your triggers and make decisions before you hit the tipping point. If you struggle with knowing how and when to make decisions before things get heated, then this webinar is for you.

Areas Covered
  • Staying calm
  • Reacting appropriately to improve or maintain your credibility and respectability
  • Learn how to develop a battle plan/4 stages
  • Learn to recognize emotional triggers
  • Learn the different communication styles
  • Learn the 5 strategies for staying calm and collected
  • Learn how to be persistent in resolving the issues
  • Learn how to handle confrontation
  • How to handle the situation if you lose control
Who will Benefit
  • Anyone in a leadership role
  • CEO's
  • CFO's
  • CIO's
  • President
  • Vice President
  • Directors
  • Managers
  • Leaders
Topic Background
This webinar is designed to address communication and conflict in the workplace. Learning how to communicate effectively in challenging conversations will help a person maintain or improve their credibility and respectability.
$300
Recorded Session for one participant
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Cindy Wallace received her bachelor's degree in Psychology from Barclay College in 2010 and went on to obtain her Master's degree in General Psychology from Grand Canyon University in 2012. She graduated in the top 10% of her class and is a member of Alpha Chi which is an academic honor society that promotes and honors academic excellence and exemplary character. Most recently, she completed a certificate program in Industrial and Organizational Psychology which provided opportunities for experience in creating presentations in the field. She has had over twenty years of experience in marketing and customer service. She has worked for Sudden Impact Marketing since July of 2010 and is looking forward to providing accurate, up-to-date information through training sessions with Online Compliance Panel.
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