How to Make Difficult or Crucial Conversations "Easier"

Duration: 60 Minutes
This course will show participants how to make the most difficult of conversations easier, whether it's with a boss, colleague, or employee. It will outline typical conversational patterns, how we get stuck in them and how to have more conversational and physical ease with difficult people in conversation.
Difficult Conversations at Work
Instructor: Sandra Crowe
Product ID: 508454
The focus will be internal (what you can change within you) as well as external (what you can influence with them). The outcome will be to have greater awareness and a strategy for remapping your conversations with greater ease.

Objectives of the Presentation
  • To understand what triggers you about difficult conversations and why you don't have them
  • To know what to say the next time you encounter a difficult conversation
  • To feel more comfortable having them
  • To create a strategy for dealing more effectively with all types of difficult conversations
Why Should you Attend
Whether at work or at home, we typically want to run from difficult conversations. Common behaviors include nervousness, hesitation, shaking, and even crying as we bump up against those challenging thoughts about what to say, do or how to act. But new research is showing us that difficult conversations themselves can not only be overcome, but that the emotions that accompany them can be shifted or even eradicated. This session will not only cite the new data around difficult conversations, but give you a road map to make them easier, more relaxed, and perhaps more desirable.

Areas Covered
  • Two types of communication patterns: direct and indirect
  • Defining types of difficult conversations
  • Three types of personality expressions: passive, aggressive, and assertive
  • Revealing the thinking that gets us in trouble and the defensive behavior that causes conflicting interactions
  • Creating the confidence needed to have the right conversations at the right time in the right mood
  • Using the tool of request to move the conversation forward
  • Answering your difficult questions and concerns
Who will Benefit
  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Manager
  • Executives, Senior Managers, Managers at all levels
  • Administrative Support Staff
  • Team Leads
  • Supervisors
  • Mid and Upper Level Managers
$300
Recorded Session for one participant
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  $450.00 Training CD
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  $550.00 Flash Drive
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Minimum 10 attendees
How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Sandra Crowe, MA, PCC, the author of Since Strangling Isn't an Option.... (Perigee,'99),and "I Didn't Sign Up for This!: 7 Strategies for Dealing With Difficulty in Difficult Times" (Two Harbors Press, 2012) is a professional speaker, trainer, coach,and facilitator. Her focus is to impart communications skills to create awareness of ineffective behaviors and to move people and teams forward in their mission.

Past clients include: The Executive Office of the President, Social Security Administration, FBI, Dept. of Agriculture, Marriott, Sony Corp., Southland Corp, Citicorp, The Discovery Channel, Sears, The Census Bureau, National Association of Female Executives, Union Labor Life Insurance, NASA and Depts. of Army &Navy, Food and Drug Administration (FDA), and the National Institutes of Health (NIH)

Past Media Includes: NPR, CBS Morning News, To Tell the Truth, ABC7, WBAL-Baltimore, WUSA9, The Washington Post, The New York Times, LA Times, Cosmopolitan, Good Housekeeping, Woman's World, Men's Health, Dr. Toni Grant, WHUR, and To Tell the Truth(Will the real Sandra Crowe please stand up).

Sandra has a passion for International Culture having lived in West Africa and spent time in Mexico, Central and South America and having driven from her home in Washington, DC to El Salvador
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