How to Deal With Clashing Coworkers

Duration: 60 Minutes
Employee conflict costs organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this topic, you will learn how to handle conflict caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.
Dealing with Employee Conflicts
Product ID: 509070
Objectives of the Presentation
  • You will be able to recognize types of conflict
  • You will be able to identify casual workplace irritations
  • You will be able to discuss the role of emotional intelligence
  • You will be able to review different levels of organizational conflict
Why Should you Attend
Learn how to identify conflict between employees and discover effective ways to resolve workplace disputes.

Areas Covered
  • Getting to the Root of the Problem
    • Task Disputes
    • Relationship Disputes
  • Types of Conflict
    • Sexual, Racial and Ethnic Harassment
    • Workplace Bullying
    • Personality Clashes
    • Power Struggles
    • Other Forms of Harassment
  • Casual Workplace Irritations
    • Blips vs. Clashes
    • Using Natural Biological Tendencies to Resolve Conflict
    • Using Time to Work It out
    • Eliminating Power Plays
    • Managerial Intervention
  • Evaluating Conflict
    • Cost of Conflict
    • Productivity
    • Absenteeism
    • Turnover
    • Morale
  • The Role of Emotional Intelligence
    • Recognizing One's Own Feelings
    • Recognizing Others' Feelings
    • Empathy
    • Self-Control
  • Confronting Employees
    • Accountability Conversations
    • Active Listening
    • Giving Voice to Those in Conflict
    • Brainstorming Solutions
    • Reality Checks
  • Team Building Exercises
    • Appealing to the Greater Good
    • Showing Interdependence
    • Empowering Teams
  • Different Levels of Organizational Conflict
    • Interpersonal Conflict
    • Intradepartmental Conflict
    • Interdepartmental Conflict
  • Common Issues in Organizational Conflict
    • Employee Needs
    • Decision Making Techniques
    • Silo Effect
Who will Benefit
  • Supervisors
  • Team Leaders
  • Business Owners and managers
  • Presidents
  • Vice Presidents
  • Human Resource managers and others with management responsibilities, and administrative assistants
Topic Background
Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in turnover and a waste of a manager's time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance.
$300
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  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and national private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
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