Foolproof Strategies for Getting Delinquent Customers to Pay Up

Duration: 60 Minutes
Customer delinquency is a challenge for every company in every kind of business, so what can you do to help your company improve this problem. In this session you will learn several techniques to help you reach out to the customer and not only receive the payment but also find out "Why" they could not pay you. You will learn techniques in how to reach a customer that may be avoiding your calls, what you can legally say and not say to the customer once you do contact them, and what to do once you do get paid so that this situation can be avoided.
Customer Delinquency
Instructor: Ronald A Sereika
Product ID: 504512
Objectives of the Presentation
  • Understanding the importance of developing a relationship with the customer
  • Learning how to develop that relationship with customer (via the phone- not by e-mailing or texting)
  • The 5 C's of Credit and what they mean and how you can use them to evaluate your customers
  • Methods you can use to be able to get the "decision maker" to the phone to get a definite answer regarding when the payment will be made
  • How to work with your sales team as they have information you will never find in any credit report or financial statement
  • What can I legally say and not say to get paid and not have a law suit against me or my company
  • How to structure your credit team to handle the delinquent accounts and implement a process for dealing with them
Why Should you Attend
Anyone who has less than 5 years in the Credit/Collections field will benefit from this session as collections is much more involved than just making a phone call, sending an e-mail or a letter and hoping for the payment to arrive. You will learn several successful approaches that I have used in the thirty years of managing credit departments in the fields of clothing, wine, door and window manufacturing and the medical device field. You will immediately be able to start using these after the conclusion of the session.

Areas Covered
  • Relationship building and the importance of it to your team, your sales team and the customer
  • How to make a successful collection call, follow up calls and the final call before possibly having to turn a customer over to collection
  • Breaking down the 5 C's of credit and how they can help you know more about your customer
  • Techniques you can use to get through to the "Decision Maker" when you cannot get past the receptionist or clerk of the debtor
  • How to negotiate with the debtor when you are hearing the excuses of why they cannot pay you
  • What to do with the customer once you have the received the payment in full and they place the next order
  • How to best work with your sales team so they will be your partner in helping you when an account does get delinquent
Who will Benefit
The people that will benefit the most from this Webinar are:
  • Anyone in credit/collection that is struggling with delinquency with their customers, over 20% of their AR balance over 60 days past due
  • Small business owners that do not have a credit or collection person and is having collection issues
  • Any Credit person, clerk, collector or Credit Manager with under 5 years collection experience
$300
Recorded Session for one participant
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Ron has a Bachelor of Science Degree in Accounting and he has completed two-year executive credit and finance program as well as the GSCFM international program both at Amos Tuck School of Business at Dartmouth University. Ron was honored to have received the NACM National instructor of the year award in 2010, the National CCE of Excellence award in 2013 and also the Credit executive of the year for Upstate New York in 2011. Ron is a true team player with a positive attitude and believes he will be able to help you reach the same results he has achieved with his presentation.

Mr. Ronald Sereika has over twenty years of experience in management, financial analysis, credit and collections, and customer service. His background includes working in the clothing, food and beverage, building products and currently the medical device industry; all these have contributed to his broad knowledge of diverse industries, a unique skill set that benefits any size or type of company.

Awards and Accolades
  • 2010 NACM co-national instructor of the year
  • 2011 credit executive of the year for Upstate New York
  • NACM CAP and ACAP instructor, 1998 to 2015
  • 2013 NACM National CCE Designation of Excellence Award
  • Written several publications related to the areas of collections and building partnerships with sales
  • Chairman of board of directors of NACM Rochester, 2003 to 2006
  • Speaker at NACM Credit Congress, 2012,2013
  • Speaker at NACM annual meeting Upstate New York, 2010 to 2012
  • Two time Finalist for CFO award Cooper Vision, 2012 and 2015
  • B.S. degree in accounting; taken two-year credit and finance program, Amos Tuck Business School at Dartmouth University

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