Detecting Truth, Deception and Lies while conducting an Investigative Interview

Duration: 90 Minutes
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Truth is elusive and there's more to knowing if someone's lying than the fact that their lips are moving. If investigations seek to establish the facts how then is it possible to find out the truth when the information you are gathering is inaccurate? This webinar will discuss why you might have to deal with inaccurate/incorrect or questionable information and how to identify it, deal with it and even how to make it work to your organization's advantage.
Conducting Investigative Interview
Product ID: 508083
Objectives of the Presentation
  • Understanding the two primary forms of deception: falsification and concealment
  • Proper use of emotional cues, cognitive approach and the attempted control approach to detect deception
  • What weight to give Body Language/Demeanor Evidence: Myth or fact?
  • Use of visual & audio observation
  • How to employ the benefits of multiple interview techniques
  • Proper application of "Yes" and "No" Questions
  • Use of single v multiple sessions (for the subject of the investigation and witnesses)
  • How to make documentation work for you
Why Should you Attend
Being able to know when and if you are being lied to is a high level skill set that, when properly developed can increase one's value to the organization as well as have its uses on a personal level.

Areas Covered
  • Why we deceive
  • Body language/demeanor evidence: myth or fact?
  • The two primary forms of deception: falsification and concealment
  • The three ways to detect deception: emotional cues, cognitive approach and the attempted control approach
  • Comparing verbal vs. non-verbal behavior
  • Use of visual & audio observation
  • Interview techniques
  • Use of "yes" or No" Questions
  • Use of single v multiple sessions
  • Documentation
  • Confronting the deceiver
  • Why a half truth is a whole lie
  • Why and when the deceiver plays the role of victim
  • The role of denial for the deceiver
Who will Benefit
  • All level Managers
  • Supervisors
  • Human Resources
  • Employee Relations
  • Labor Relations
  • Attorneys
Topic Background
This unique and comprehensive program provides a framework of best practices and knowledge to assist the professional investigator with the confidence, skills and techniques needed to detect the truth and to avoid deception in the investigative process.
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Live Session - How it works
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  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
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  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Bob Oberstein's career in Human Resources and Labor Relations spans over 45 years. Bob is uniquely qualified in this area having started out as a third-generation Union member who has since represented employers in the public and private sectors in both the non-union and union workplace. On occasion, he also represented labor in both the public and private sectors as well.

As an Interest Based facilitator he trained and coached parties on how to constructively process their negotiations to a successful conclusion thereby promoting and enhancing their relationship. Bob has also served the labor management community as a neutral fact finder, mediator and arbitrator for multiple organizations and agencies such as FMCS, AAA, FINRA, Tucson Unified School District, Phoenix Employment Relations Board, Arizona Department of Education, United States Postal Service, and being a Special Master mediating and arbitrating disputes between, Fry's Food Stores & UFCW, Local 99. Several of his arbitration awards have been published by the Bureau of National Affairs as well as Commerce Clearing House and are referenced in How Arbitration Works by Elkouri&Elkouri, often considered the consummate reference in the field of arbitration. Bob was recognized in 1991 by the Federal Mediation and Conciliation Service's "Director's Lifetime Achievement Award" for promoting positive labor management relations.

Also significant in his background are the positions of Labor Relations Administrator for EBASCO Services (nuclear power plant construction for both Florida and Louisiana Power & Light); Senior Labor Relations Administrator for the Salt River Project, the local water and power utility in Phoenix, Arizona; Executive Human Resources Director for the Washington Elementary School District (largest elementary school district in Arizona); Labor Relations Administrator and chief spokesperson for the City of Phoenix, Arizona; and most recently Labor Relations Manager in the northwest United States. Bob is also a member of SHRM, IPMA and NPELRA/WAPELRA and has his IPMA-CP, SPHR, SHRM-CP and CLRP certifications.
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