Customer Relationship Management Mastering Profitable Relationships!

Duration: 90 Minutes
What is it about your organization's customer relationship management practices which identify you as competitive, unique or first-class? Who are your customers? What do they want? How we can more effectively persuade our existing customers to purchase more of our products and services, while referring even more prospective new customers our way? We'll talk about how to deal with some of the "newer" challenges to our effectiveness, including faster information velocity, capacity, bandwidth and our own mobility. You'll leave with a "Top 25 Tip List" for gaining repeat business and new business!
Customer Relationship Management
Product ID: 501338
Objectives of the Presentation
  • Improve your interactions with both your internal and external customers
  • Approach even the most difficult of customers and prospective customers
  • Overcome any objection
  • Communicate more effectively with internal and external customers
  • Develop a winning attitude which will help you bring in even more business
  • Position yourself with product, service and relationship, earning you customers for life!
Why Should you Attend
  • Approach even the most difficult of customers and prospective customers
  • Overcome any objection
  • Use both our verbal and non-verbal communication skills
  • Develop a winning attitude which will help you bring in even more business
  • Position yourself with product, service and relationship, earning you customers for life!
Would you like to improve your effectiveness in approaching the most difficult of customers and prospective customers? Would you like to be able to overcome any objection? How about improving your verbal and non-verbal communication skills and effectiveness? Is it worth 90 minutes of your time to earn limitless annual repeat business? If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members' and team's performance!

Areas Covered
APPROACHING THE CUSTOMER
  • Offering an appropriate greeting
  • Expressing empathy
  • Remembering the value of long-term customers
  • Making customers "feel special"
COMMUNICATION SKILLS
  • Body language
  • Spoken communication
  • Written communication
  • Face-to-face communication
  • Telephone skills
  • Obtaining and retaining important customer information
DEVELOPING A WINNING ATTITUDE
  • The power of positive thinking
  • Handling stress
  • Handling complaints
  • Winning back unhappy customers
EMPOWERMENT MEANS CUSTOMER RETENTION AND REFERRALS
  • Taking responsibility
  • Using common sense
  • Effective listening techniques never go out of style
  • Why should I want to come back?
  • Were you satisfied?
  • Who else do you know who would benefit from our service?
Who can Benefit
  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Manager
$300
Recorded Session for one participant
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  $450.00 Training CD
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His McGraw-Hill book, “90 Days to a High-Performance Team,” is replete with hands-on tools, templates and checklists which managers use effectively to improve performance.
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