Consumer Retail Purchase & Delivery

Duration: 60 Minutes
Changes to consumer shopping and purchasing practices have created new demands on the extended supply chain and especially shipment optimization that have already impacted inventory optimization. In order to support consumer shopping and purchasing demands retailers must eliminate all friction and separation between retail channels to create a true Omni channel retail market. This means that retailers must optimize delivery to the consumer when purchased from one channel and allow delivery to meet the consumer needs at the moment of purchase. This will stretch relationships between last mile delivery and stores to the limit of flexibility and planning to meet the changing consumer demands.
Consumer Retail Purchase & Delivery
Instructor: Tom Brouillette
Product ID: 502870
Objectives of the Presentation
  • Disruption in the multi-channel retail marketplace
  • Changing consumer shopping practices
  • Consumer demands for purchase and delivery capabilities
  • Developing a flexible supply chain to meet the changing demands
  • Consumer demands are continuously changing
  • How can retailers collaborate with consumers to understand changing demands
  • Strategies to respond to the changing consumer demands
Why Should you Attend
This topic will cover the changing consumer shopping and purchasing practices that are currently disrupting the retail marketplace. It will help to understand the changing consumer practices and demands to create a true multi-channel retail market to support consumer changing lifestyles. This focuses on the consumer expectations in shopping and purchase delivery to help retailers develop strategies to meet the demands.

Areas Covered
  • Changes to definitions of the retail marketplace
  • Consumer shopping methods
  • How are consumer shopping practices changing
  • Use of technology in shopping and purchasing
  • Importance of extended supply chain in meeting new demands to overcome disruption
  • Consumer collaboration importance
  • Consumer collaboration practices to enhance the extended supply chain
  • Importance of flexibility in the multi-channel retail marketplace
  • Practices to implement and continue flexibility in the extended supply chain
  • Importance of people in these strategies
Who will Benefit
  • Supply Chain management
  • Inventory Control
  • Planning and forecasting
  • Technology
Topic Background
The retail market is going through a market disruption driven by changing consumer demands to meet their lifestyle needs. Retailers must react now and change their relationship with consumers and become true multi-channel merchants to survive. Retailers must understand and implement strategies to sense and respond to the changes efficiently to overcome the market disruptions.
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  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
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  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Tom Brouillette is a leader in Supply Chain Management with a major third party logistics provider in the US. Tom is a respected business and technical leader with prominent 25+-year career delivering strategic enterprise solutions in the Supply Chain, eCommerce, CRM, B2B and B2C for some of the largest retailers. Tom has developed a proven track record of delivering solutions bridging the gap between strategic objectives of business and available tools and technology and he brings these skills to these discussions and to share and guide. Tom has been recognized for successful strategy development and delivery of Supply Chain Management, eCommerce, B2B, B2C, CRM, aerospace, manufacturing and health care initiatives to name a few. Tom is able to quickly understand and get to the root of the business requirements and strategy and then brings his experience to the table to define highly creative solutions that takes advantage of operations, business acumen and technology to define the most appropriate and cost effective solution.

In addition, Tom writes a regular blog that focuses on supply chain trends and issues to provide thought leadership to the industry. Tom's discussions range in topics from planning and forecasting to business culture change and collaboration. Tom has earned certificates in business process modeling from San Francisco University along with ITSM ISO Foundation Certificate in ISO/IEC 2000, in addition to a Leadership certificate from the Creative Leadership Institue.
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