Check Adjustments

Duration: 90 Minutes
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There are distinct advantages – and potential for customer impact - to each method used to send a check back to the Bank of First Deposit, i.e., a return versus an adjustment. This session discusses the Paying Bank’s legal right to return a check within very strict deadlines compared to a more forgiving time frame for check adjustment.
Check Adjustments
Product ID: 503959
With a focus on check adjustments, we will discuss reasons why the adjustment process may be the smartest course of action, the most common check adjustments used, definitions of adjustment types and their associated time frames, and where the warranties may be found to make one’s case for the adjustment claim and the statute of limitations for the claim. We will also share the process of making a demand letter in instances where an adjustment claim is not available. If you want to learn why an adjustment is sometimes the better option to minimize customer impact, this session is for you!

Objectives of the Presentation
  • Understand the difference between a check return and a check adjustment
  • Understand the time frame adjusted with a check return
  • Identify the participants of the check network
  • Know the documentation requirements for processing returns
  • Understand payee endorsement
Why Should you Attend
If you want to learn the appropriate use of the most common check return reasons and how to find the most expeditious path back to the BOFD by using data in the image cash letter file, this session is for you!

Areas Covered
  • Return time frame
  • Adjustment time frame
  • Return reasons
  • Payee endorsement
Who will Benefit
  • Check Operations
  • Return and Adjustment staff
  • Customer/Member Support staff
  • Treasury Management staff
  • Compliance
$300
Recorded Session for one participant
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How it works
Live Session - How it works
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  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
As a manager of training at ePayResources, one of Michael's primary responsibilities is to assist with the development and delivery of ePayResources professional development seminars, teleseminars, webinars, publications. He is an active staff member for the members-only Answerline™ where he assists members in resolving their payments related questions. Currently, Michael is a member of the ePayResources Rules Committee, the Regional Payments Association's Risk and Compliance Committee, and the Electronic Check Clearing House Organization's Fraud Subcommittee.

Prior to joining ePayResources Education Services Department, Michael coordinated their front-office operations and lent his organizational and editing skills to the Publications Department for work on various projects. After transitioning to the Education Services Department, Michael piloted the successful Originator Handbook series of publications written for the corporate Originator.

Michael attained his Accredited ACH Professional (AAP) designation in 2012 and his National Check Professional (NCP) designation in 2014. He previously attended Oklahoma Baptist University where he was enrolled in the School of Music Education.
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