There are distinct advantages – and potential for customer impact - to each method used to send a check back to the Bank of First Deposit, i.e., a return versus an adjustment. This session discusses the Paying Bank’s legal right to return a check within very strict deadlines compared to a more forgiving time frame for check adjustment.
07/12/2018 11:00 AMTraining Topic: Check AdjustmentsInstructor: Michael Jeffcoat, AAP, NCP
With a focus on check adjustments, we will discuss reasons why the adjustment process may be the smartest course of action, the most common check adjustments used, definitions of adjustment types and their associated time frames, and where the warranties may be found to make one’s case for the adjustment claim and the statute of limitations for the claim. We will also share the process of making a demand letter in instances where an adjustment claim is not available. If you want to learn why an adjustment is sometimes the better option to minimize customer impact, this session is for you!
Objectives of the Presentation
Understand the difference between a check return and a check adjustment
Understand the time frame adjusted with a check return
Identify the participants of the check network
Know the documentation requirements for processing returns
Understand payee endorsement
Why Should you Attend
If you want to learn the appropriate use of the most common check return reasons and how to find the most expeditious path back to the BOFD by using data in the image cash letter file, this session is for you!
Return time frame
Adjustment time frame
Who will Benefit
Return and Adjustment staff
Customer/Member Support staff
Treasury Management staff
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