Are You a Credit Manager Who Understands the Psychology of Sales?

Duration: 60 Minutes
It has often been said that individuals who work in credit and sales at a company should from time to time change places. Only when we have walked in another person's shoes do we begin to understand the problems, challenges, and issues that they face on a regular basis. This webinar will give credit and sales professionals an insight into the psychology of how each views the joys, disappointments, and frustrations of each other's job responsibilities.
Sales Training for Credit Managers
Instructor: Steven Gan
Product ID: 500317

Why Should you Attend:
Because a better understanding of the people you work with in your organization will result in a more unified and productive team.

Objectives of the Presentation:
  • Understanding the psychology of the sales person's mindset
  • Experiencing the sales process and its challenges
  • Learning the ways to say yes before easily saying no
  • Encouraging how to communicate between you and the sales staff
  • Conveying your credit issues and concerns
  • Creating an environment for effective sales and credit team work
Who can Benefit:
  • Credit Managers & Staff
  • Collection Managers & Staff
  • Accounting Managers
  • Sales Managers & Staff
Live Session - How it works
  • Username and Password will be sent to you 24 hours prior to the webinar
  • Presentation handouts in pdf formate will be mailed to you
  • Login to the session using the username and password provided to you
  • Get answer to your queries through interactive Q&A sessions via chat
  • Please let us know your thoughts and views at the end of webinar, your valuable feedback will help us improve
  • Get certification of attendance.
Recorded Session - How it works
  • A link will be provided to you upon purchase of the recorded session
  • Please click on the link to access the session
  • Presentation handouts in pdf formate will be mailed to you
  • Get certification of attendance.
$300
Recorded Session for one participant
Get life time access with download option!
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  $450.00 Training CD
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
  $550.00 Training USB Flash Drive
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
For multiple location please contact our customer care team +1-510-857-5896.
How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Steven Gan was the founder and president of Advance & Associates Co., Ltd. in Tokyo from 1992 - 2004. Advance & Associates was the first debt collection company to create and implement the before and after sales total credit risk management product line system in Japan. Over the years, the company evolved into a full line credit risk management provider. Through numerous articles, publications, presentations, and television appearances, Mr. Gan greatly deepened the understanding of the importance of sound credit risk management throughout Japan and was known as the Credit Risk Management Evangelist. Mr. Gan also wrote the book titled, "The Blue Eyed Debt Collector, His Struggle" (Japanese only) published by the number two publisher in Japan, Shogakkan, which sold over 20,000 copies.

In 2005 Mr. Gan established Stellar Risk Management Services, Inc., a credit risk management consultancy. Stellar Risk Management supports businesses in a wide range of industries to increase cash flow and minimize the risk of selling on credit. Mr. Gan is a regular presenter at many industry and professional associations, and continues to be a featured contributor to several publications. Mr. Gan graduated from the University of Illinois with a BS in Electrical Engineering and graduated from the Thunderbird - Garvin Graduate School with a Masters of International Management. He attended night school at DePaul University to study accounting and passed the CPA exam in 1986. Mr. Gan is also a Certified Credit Executive through the National Association of Credit Management.
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