Advanced ACH - Sticky Situations: Handling Consumer ACH Disputes

Duration: 90 Minutes
flat 40% off on this webinar use promo code
This ACH training program will review common consumer issues and situations while handling ACH disputes. It will guide participants in deciding the appropriate course of action in given situations. Participants will also learn what to do when a customer/member won't complete a WSUD.
Handling Consumer ACH Disputes
Instructor: Rayleen M. Pirnie
Product ID: 508317
Objectives of the Presentation
  • Review common consumer sticky situations when handling ACH disputes
  • Document your institution's obligations and rights
  • Realize how what you say can impact the situation (often negatively)
  • Decide the appropriate course of action in given situations
Why Should you Attend
Financial institution retail centers and call centers often face handling consumer disputes of ACH debits on their account; many situations aren't covered in the ACH Rules book guidelines nor is there any clear direction from other resources.

This webinar will focus on the most common disputes, provide attendees with a basic understanding of what is required to maintain compliance, as well as discuss tips on handling these issues. The course will conclude with some real life scenarios where attendees try their hand at solving the issue, while balancing compliance obligations with customer service.

Areas Covered
  • Stop payment, revoked authorization, unauthorized, wrong amount
  • Case study analysis:
    • Company I authorized didn't receive the money
    • I don't know who this company is or why they debited my account
    • I wrote a check for X - it cleared and now they are charging me again
  • What not to say to a consumer
  • Understand what the rules say
  • What to do when a customer/member won't complete a WSUD
  • Documenting claims
  • Best practices for handling tricky situations
Who will Benefit
  • Frontline/Customer Service Personnel
  • Internal Auditors
  • Risk Officers
  • Director of Security
  • Compliance Professionals
  • Operational Risk Professionals
  • Audit Committee Members
  • Operational Risk Managers
  • Fraud Investigators
  • Trainers
  • Branch Managers
$300
Recorded Session for one participant
Get life time access with download option!
Book this course
Pay Now
  $450.00 Training CD
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
  $550.00 Training USB Flash Drive
Free shipment within 4 Working Days of placing the order. Get life time access for unlimited participants.
For multiple location please contact our customer care team +1-510-857-5896.
How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Rayleen is the founder and owner of RP Payments Risk Consulting Services, LLC. based in Missouri. She is a nationally recognized payments risk and fraud expert who offers specialized consulting services, procedural and risk management reviews, and payments education. Rayleen's specialized skill is delving into the world beyond the payment rules; areas where organizations often find themselves in positions of liability or loss with little to no clear guidance. She is an Accredited ACH Professional (AAP) who has worked with all payment systems for nearly 20 years, and a Certified Enterprise Risk Professional (CERP). Rayleen also holds a Bachelor of Science in Criminal Justice Administration.

Her favorite pastimes include gardening with her grandson and reading. She is very active with children's advocacy services in the state of MO and has 4 rescued dogs.
View More