Advanced ACH - Sticky Situations: Handling Consumer ACH Disputes
Duration: 90 Minutes
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This ACH training program will review common consumer issues and situations while handling ACH disputes. It will guide participants in deciding the appropriate course of action in given situations. Participants will also learn what to do when a customer/member won't complete a WSUD.
05/17/2018 10:00 AM05/17/2018 04:00 PMTraining Topic: Advanced ACH - Sticky Situations: Handling Consumer ACH DisputesInstructor: Rayleen M. Pirnie
Objectives of the Presentation
Review common consumer sticky situations when handling ACH disputes
Document your institution's obligations and rights
Realize how what you say can impact the situation (often negatively)
Decide the appropriate course of action in given situations
Why Should you Attend
Financial institution retail centers and call centers often face handling consumer disputes of ACH debits on their account; many situations aren't covered in the ACH Rules book guidelines nor is there any clear direction from other resources.
This webinar will focus on the most common disputes, provide attendees with a basic understanding of what is required to maintain compliance, as well as discuss tips on handling these issues. The course will conclude with some real life scenarios where attendees try their hand at solving the issue, while balancing compliance obligations with customer service.