Donna K Olheiser
Vice President of Education & Founder Dynamic Mastership, LLC
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. She is an enthusiastic and energetic Certified Master Trainer with over 14 years' training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate and deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences).

Her extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Ms. Olheiser's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.

She has over 24 years of experience in the financial services industry which includes 9 years' experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).
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Recorded Webinar
Regulation E - Basics and Error Resolution
In this session, the basics of Regulation E will be covered, which includes some basic definitions, such as how to identify a consumer account and what is an access device. The confusion over the Reg E error resolution process for electronic fund transfers (EFTs) and the loss of a debit card will be simplified and made more clear.
Recorded Session Get life time access for one participant with download option!

Guidance for Stop Payments vs. Unauthorized Entries
Customer service, frontline and operations staff struggle each day with the question - "What does my account holder want me to do…Stop this payment, return it, they revoked it, -- what are my next steps?" This training program will help find answers to these struggles. These are still the number one issues in the exception processing of ACH transactions on a daily basis. Specific rules identify how to handle stop payments and unauthorized or revoked transactions. This session will detail how to remain compliant with the NACHA Operating Rules.
Recorded Session Get life time access for one participant with download option!

Conducting the ACH Risk Assessment and Developing an Effective Risk Management Program
An ACH Risk Assessment is a valuable tool to help your organization identify the risks associated with its ACH program; this same ACH Risk Assessment is also required for all financial institutions per the NACHA Operating Rules.
Recorded Session Get life time access for one participant with download option!

Weighing Rules Compliance with Stop Payments and Unauthorized Entries
Customer service, frontline and operations staff struggle each day with the question - "What does my account holder want me to do…Stop this payment, return it, they revoked it, -- what are my next steps?" This training program will help find answers to these struggles. These are still the number one issues in the exception processing of ACH transactions on a daily basis.
Recorded Session Get life time access for one participant with download option!

ACH Death Notification Entries (DNEs) & Reclamations: Your Bank's Liability
This 90-minute session will discuss details about how processing federal government payments differ from the NACHA Operating Rules. You will learn what the green book is and how this valuable online tool will help you with processing DNE's and federal government reclamations. Commercial reclamations have less liability and differ greatly from processing federal government reclamations; the speaker will cover details on each, including the difference between the two types of reclamations.
Recorded Session Get life time access for one participant with download option!

ACH Exception Processing - All you need to know about Returns & NOCs in 2019
Rules compliance can be confusing and when doing ACH Returns or NOCs there are so many exceptions to the Rules and so many things to remember. This webinar will help clear up that confusion by making the ACH return process simple, while outlining the Rules and using examples and scenarios to explain how the process works.
Recorded Session Get life time access for one participant with download option!

NEW – NACHA Operating Rules 2019 and Beyond!
Each participant in the ACH Network is required to be in compliance with the NACHA Operating Rules. This session will provide the details on the recently approved amendments on enhancing Same Day ACH (SDA) by expanding Same Day ACH and raising the dollar limit on SDA transactions (effective in 2019 and 2020).
Recorded Session Get life time access for one participant with download option!

The ABC'S of Completing the Annual ACH Rules Compliance Audit
The NACHA Operating rules and guidelines require that all participating depository financial institutions, third-party senders and third-party service providers that provide ACH services conduct an annual ACH audit to be performed by December 31 of each year (ACH Rules, Appendix Eight). By each participant performing the annual ACH audit, this helps ensure that electronic payments work safely and efficiently for all users. Attend this webinar to gain an understanding of general audit requirements, the functions of a Receiving Depository Financial Institution (RDFI), and also for an Originating Depository Financial Institution (ODFI).
Recorded Session Get life time access for one participant with download option!

ACH Origination Compliance - Originator and ODFI Roles & Responsibilities
This 90-minute information-filled session will include the elements of the ACH Originator-ODFI agreement, why they are needed and the purpose they serve. Included will be identifying Exposure Limits and ensuring that each Originator is in compliance with the NACHA Operating Rules when it comes to the elements within that agreement plus covering all authorization requirements.
Recorded Session Get life time access for one participant with download option!

Exposure Limits – A Simplistic Approach to Setting and Managing
Exposure Limits are not just a good idea, it is a requirement of the NACHA Operating Rules and something regulators verify and do their system checks to be sure they are in place for each type of payment being sent, across multiple payment channels. Other electronic payments include person-to-person, account-to-account, electronic cash, and electronic benefit transfers.
Recorded Session Get life time access for one participant with download option!

2018 ACH Payments: Strategies and Lessons Learned
With the implementation of Same Day ACH Payments (Faster Payments) the volume has increased dramatically for both credits and debits. However, despite responses that emergency payroll is the best reason for using Same Day ACH credits, there are other uses for Same Day - it's just most financial institutions have not yet implemented these alternate uses of Same Day ACH. There are many uses for Same Day debit Entries; this session will outline these uses and provide recommendations on how to implement so you and your customer can benefit from them.
Recorded Session Get life time access for one participant with download option!

New Prepaid Card Rules under Regulation E - Are You Prepared for the Impact (Effective April 1, 2018)
This final rule was issued to create comprehensive consumer protections for prepaid accounts under Regulation E and Regulation Z. The final rule modifies general Regulation E requirements to create tailored provisions governing disclosures, error resolution and limited liability, also periodic statements, and adds new requirements regarding the posting of account agreements. The final rule also regulates overdraft credit features that may be offered in conjunction with prepaid accounts. These credit features, covered under Reg Z are subject to certain exceptions. This webinar will cover all details of the New Rule, a must attend event!
Recorded Session Get life time access for one participant with download option!

Remote Deposit Capture (RDC) Rules and Regulations - Legal and Compliance Requirements
Remote Deposit Capture, just like other payment collection systems have guidance, laws and rules that are required for a financial institution to utilize to help mitigate the risks involved and ensure compliance with its RDC Program. It is suggested that financial institutions regularly produce internal reports on the status of their RDC service.
Recorded Session Get life time access for one participant with download option!

New NACHA Rule for ODFI's with ACH Third-Party Senders and Registration, Plus the ODFI's BSA/AML Requirements
Effective September 2017, a NACHA Operating Rules amendment has been approved requiring Originating Depository Financial Institutions (ODFI's) to either register its Third-Party Sender customers' with NACHA, or provide a statement that it has no such Third-Party Sender relationship. This rule will impact all Originating Depository Financial Institutions (ODFI's) in the ACH Network.
Recorded Session Get life time access for one participant with download option!

Same Day ACH -- Credits are in Motion - Debits are Coming - How this Will change things and What's Your Strategy?
Same Day ACH credit Entries were implemented during phase 1 of a 3-phase process September 2016. Debits are coming - September 2017! Debit Same Day transactions will change many things from the Originator to the Receiver. Debit origination, Bill Pay, ACH Cards and on-line debit payments are all examples of transactions that can use Same Day. Attending this session will outline how the Originator and Receiver of these types of debit payments will be affected. Debit Returns - timeframe for the RDFI remains the same, however they can be returned Same Day for earlier settlement.
Recorded Session Get life time access for one participant with download option!

ACH Death Notification Entries (DNEs) & Reclamations: Your Bank's Liability
This 90-minute session will discuss details about how processing federal government payments differ from the NACHA Operating Rules. You will learn what the green book is and how this valuable on-line tool will help you with processing DNE's and federal government reclamations. Commercial reclamations have less liability and differ greatly from processing federal government reclamations; the speaker will cover details on each, including the difference between the two types of reclamations.
Recorded Session Get life time access for one participant with download option!

Improving ACH Network Quality - Unauthorized Entry Fee
Every financial institution which processes ACH payments are responsible for being in compliance with the NACHA Operating Rules. In this 90-minute session you will hear all the details about changes relating to improving the quality of ACH payments sent by requiring the ODFI to pay the RDFI for any ACH transactions they originate that are returned as unauthorized.
Recorded Session Get life time access for one participant with download option!

2017 NACHA Operating Rules Preview and Update on 2016 Rules
This webinar will cover in detail the significant 2016 NACHA Rules changes and outline the upcoming 2017 NACHA Rules Changes. Topics covered include: 2016 Significant Rules changes including unauthorized entry charges for ODFIs, changes to return thresholds for the ODFI, and the Same Day ACH requirement (which is a three-phase process Sept 2016 thru Mar 2018). The New (recently approved) Third-Party Sender Registration rule details, effective in 2017 will also be included.
Recorded Session Get life time access for one participant with download option!

Remote Deposit Capture (RDC) Rules and Regulations - Legal and Compliance Requirements
Get a basic understanding of Remote Deposit Capture technology and workflow, business 'best practices' for managing and mitigating the risks of merchant and remote capture, plus tips on establishing and monitoring exposure limits and underwriting guidelines.
Recorded Session Get life time access for one participant with download option!

Regulation E - Basics and Error Resolution (ACH and Debit Card): Processing, Disclosure and Investigation
In this session, the basics of Regulation E will be covered, which includes some basic definitions, such as how to identify a consumer account and what is an access device. The confusion over the Reg E error resolution process for electronic fund transfers (EFTs) and the loss of a debit card will be simplified and made clearer. Examples used during this session will help illustrate the handling of unauthorized consumer transactions (error on statement and loss of debit card) with regard to Regulation E and where the liability is applied. As a financial institution you have responsibilities and liabilities under Regulation E for your consumer accounts when there are unauthorized transactions. Included in this session is an opportunity for attendees to apply the basics of Regulation E and the error resolution timeframes and processes as provided in this webinar, as the trainer walks attendees through some real-life scenarios.
Recorded Session Get life time access for one participant with download option!

Effectively Handling ACH Unauthorized, Revoked Entries and Stop Payments
Customer service and operations staff struggle each day with the question - "What does my account holder want me to do--Stop this payment, return it, they revoked it - what are my next steps?" This training program will help find answers to these struggles. These are still the leading issues in the exception processing of ACH transactions on a daily basis.
Recorded Session Get life time access for one participant with download option!

ACH Death Notification Entries (DNEs) & Reclamations: Your Bank's Liability
This 90-minute session will discuss details about how processing federal government payments differ from the NACHA Operating Rules. You will learn what the green book is and how this valuable on-line tool will help you with processing DNE's and federal government reclamations. Commercial reclamations have less liability and differ greatly from processing federal government reclamations; the speaker will cover details on each, including the difference between the two types of reclamations.
Recorded Session Get life time access for one participant with download option!

Obligations, Responsibilities and Warranties of the RDFI and ODFI for Special Processes: Returns & NOCs - the RDFI processes-Part 1
An RDFI must accept all types of entries with the right of return. What does that mean to you?As an RDFI there are specific responsibilities, obligations and warranties when you initiate (or transmit) Return Entries. Notifications of Change are optional for the RDFI - But, if they do them - what are the warranties that go with the COR Entries?Also covered is the reversal process which is now referred to as the Dishonored Returns and Contested Dishonored Returns Related to an Unintended Credit to a Receiver.
Recorded Session Get life time access for one participant with download option!

What are ACH Payments, How do they work and What Does that Mean - Essentials of ACH Payments
This training program will help attendees identify what is ACH network and examples of ACH electronic payments. It will list the five basic participants in each electronic ACH transaction and describe the settlement process and the difference between a debit and a credit ACH transaction.
Recorded Session Get life time access for one participant with download option!

All You Need to Know About Same Day ACH - Faster Payments!
This training program will detail what just happened with the adoption of the new Same Day ACH Rule and what will it do for the ACH payments network. It will also help identify the impact on financial institutions (ODFIs and RDFIs), including their originators.
Recorded Session Get life time access for one participant with download option!

In-Depth Exploration into 2016 NACHA Operating Rules
As a financial institution sending and receiving electronic ACH payments, compliance with the NACHA Operating Rules is crucial. This session will identify the changes in rules that will happen in 2016 and highlight what considerations need to be addressed as you ensure you have made the changes to your policies and procedures to ensure you are in compliance with the changes in rules. Also addressed will be the rules changes that have been approved and will be effective by 2017 and 2018. Every financial institution that processes ACH payments are responsible for being in compliance with the NACHA Operating rules.
Recorded Session Get life time access for one participant with download option!

Conducting Your Annual ACH Rules Compliance Audit - Part 2
Each participant in the ACH network who is required to perform ACH Rules Compliance Audit has certain guidelines to follow. This session will outline what those guidelines are - and provide a series of questions to ask while ensuring compliance with the NACHA Operating Rules.
Recorded Session Get life time access for one participant with download option!

Conducting Your Annual ACH Rules Compliance Audit - Part 1
This 2-part series will provide the details of what each participant needs to do while conducting their ACH annual Rules compliance audit. Details of Appendix 8 (in the Rules Book) and what they mean to each participant will be outlined. Included will be a series of questions to ask and get answers to while performing your annual audit.
Recorded Session Get life time access for one participant with download option!

Exploring the 2015 NACHA Operating Rules - Are You in Compliance?
As a financial institution sending and receiving electronic ACH payments, compliance with the NACHA Operating Rules is crucial! This session will identify the Rules changes that became effective in 2015 and what considerations need to be addressed as you ensure you have made the changes to your policies and procedures to ensure the new Rules changes have been incorporated.
Recorded Session Get life time access for one participant with download option!

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