I Didn't See Anything, Don't / Won't Talk to You - Getting To the Truth In Internal Investigations

Duration: 90 Minutes
Knowing how to conduct an internal investigation with regards to a complaint, an accident, or upon receipt of reports of misconduct or even with regards to a performance situation, is one of the most critical skills every manager and certainly, every HR professional needs in today's workplace.
internal investigations
Instructor: Teri Morning
Product ID: 500634

In theory, investigating sounds easy but in reality, it is often not. Just opening an interview is often difficult. Even the most open of employees generally aren't inclined to be cooperative. At best, the most cooperative of persons generally does not want to get involved in such sensitive interactions between coworkers. Interactions usually involve some type of management intervention. In such common yet messy situations such as complaints against group managers, or long term or influential coworkers, it is understandable why the more reasonable the employee, the more unlikely they want to be involved in organizational machinations.

On the flip side are employees who seize the opportunity of an investigation to redress past wrongs, retaliate against coworkers or managers - even if they have to repackage, omit, obscure or confuse information.

Some employees are combative in an investigation because whether rightly or wrongly they mistrust the organization, management or even the investigator.

It's important for an investigator to be able to create trust, identify any obscuring of issues, react to new information, and overcome any hostility, all the while determining credibility of all parties in an investigation.

Why Should you Attend:
Wherever there are people, there are employee relations issues, which can turn into compliance issues. Today, there are enough misunderstandings and miscommunications to keep employee relations persons busy all day.

This webinar will cover methods and techniques to smooth the way through the most difficult part of any investigation; opening interviews smoothly, garnering accuracy and cooperation from scared, difficult, combative, angry and upset complainants and coworkers.

Objectives of the Presentation:
Objectives of the presentation are to discuss about:
  • How to start an interview so that most of the witnesses will be truthful and forthcoming from the beginning.
  • How to tell the difference between misinterpreted recollections vs. purposeful distortion or even providing misinformation.
  • Telling the difference between a witness's selective memories vs. human forgetfulness.
  • Finding out if the investigator didn't ask any understandable, good question vs. a witness's purposeful omission.
  • How to get to facts that were omitted whether purposefully or not.
  • Getting to the bottom of inference and untangling the web of deception.
  • The best defense is a good offense mindset – Interviewing those who disorder, complicate, blow up and back track.
  • Leave the TV shows out - The 5 best ways to tell if someone is lying to you.
  • How to ask good questions to get good answers.
Who can Benefit:
  • Supervisors
  • HR Associates
  • Managers and Generalists
  • Employee Relations
  • Managers
  • Plant Managers
  • Business owners
  • Those in non-HR jobs who have investigatory responsibilities.
$300
Recorded Session for one participant
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How it works
Live Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • The webinar joining link, username and password for joining the webinar will be updated on your OCP Account 24 hours prior to the webinar
  • Presentation handouts in Downloadable PDF format will be updated on your OCP Account 24 hours prior to the live session
  • Login to the audio conference on the scheduled date and time
  • Get answers to your queries through interactive Q&A sessions via chat at the end of the session
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account 24 hours after the completion of the session
  • Please let us know your thoughts and views at the end of the webinar, your valuable feedback will help us improve
Recorded Session - How it works
  • Login to onlinecompliancepanel with your registered username and password https://www.onlinecompliancepanel.com/login
  • Upon purchase of the recorded session a link will be updated on your OCP Account within 24 hours
  • Please click on the link to access the Recorded Session
  • Presentation handouts in downloadable PDF format will be updated on your OCP Account within 24 hours of the purchase of the product
  • Download the Certificate of Attendance and Purchase Invoice from your OCP Account after 48 hours of the product Purchase
  • Please share your valuable Feedback at the end of the session
Instructor Profile:
Teri is the founder and President of Hindsight Human Resources.www.hindsightcloud.com
Teri Morning, MBA, MS, specializes in solving company "people problems." She provides HR department expertise to small and mid sized companies.
  • Teri also sources HR software solutions for incident tracking, employee relations, safety (Incident Tracker), compensation (Compease) and performance management (Performance Pro).
  • Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies.
  • Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses.
  • In addition to a MBA, Teri has a Master's degree in Human Resource Development with a specialization in Conflict Management.
  • Teri was certified by the State of Indiana in mediation skills, and Teri is currently certified in Project Management and IT Management and qualified as a Myers-Briggs practitioner. Teri has held the PHR, SPHR, SPHR-CA and SHRM-SCP certifications.

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